This Privacy Policy outlines our policies and procedures regarding the collection, use, and disclosure of your information when you use the SegraSend service. It also explains your privacy rights and how the law protects you.

We use your personal data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

⸻

Interpretation and Definitions

Interpretation

Words with capitalized initials have meanings defined below. These definitions apply whether they appear in singular or plural.

Definitions

• Account: A unique account created for you to access our Service.

• Company (referred to as “the Company”, “We”, “Us”, or “Our”): Refers to SegraSend, a brand under the SaaS Arabic community.

• Cookies: Small data files placed on your device that help track activity and preferences.

• Country: Refers to the United States.

• Device: Any device capable of accessing the Service such as a computer, mobile phone, or tablet.

• Personal Data: Any information related to an identifiable individual.

• Service: Refers to the SegraSend website and services.

• Service Provider: Any individual or company processing data on behalf of SegraSend.

• Usage Data: Data collected automatically through the use of the Service.

• Website: Refers to SegraSend, accessible at https://segrasend.com/.

• You: The individual using the Service or a legal entity using the Service on behalf of someone.

⸻

Data We Collect

• Personal Data

We may ask you to provide certain personal information, such as:

• Full name

• Email address

• Phone number

• Address (City, State, ZIP/Postal code)

• Other contact and identification information

• Usage Data

We automatically collect usage data when you access the Service, including:

• IP address

• Browser type and version

• Device information

• Pages visited

• Time and date of access

• Time spent on pages

• Diagnostic data

• Mobile Data

If accessing from a mobile device, we may collect:

• Device type

• OS and browser type

• Device identifiers

• IP address

⸻

Tracking & Cookies

We use cookies and similar technologies (e.g. tags, scripts, and web beacons) to track activity and store preferences. You can choose to disable cookies in your browser settings, though some features may be affected.

We use:

• Essential Cookies – For website functionality and user authentication.

• Preference Cookies – To remember login and language settings.

• Analytics Cookies – To monitor and analyze website usage.

⸻

Use of Your Data

We use your personal data to:

• Provide and maintain the Service

• Manage your Account

• Process purchases and service agreements

• Communicate updates and offers

• Respond to inquiries and support requests

• Improve service and marketing performance

• Detect and prevent fraud or unauthorized activity

⸻

Sharing Your Data

We may share your data with:

• Service Providers helping us operate or improve the Service

• Business partners offering related services

• Affiliates within the SaaS Arabic community

• Other users (in public forums or communities you engage with)

• Legal authorities (if required to comply with laws)

• Successor companies (in case of a merger or asset sale)

⸻

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes stated above. Usage data is usually kept for shorter periods unless needed for legal compliance, performance improvements, or security reasons.

⸻

Data Transfer

Your data may be processed or stored outside your region, including in the United States. By using our Service, you consent to the transfer of your data under secure conditions in compliance with this Privacy Policy.

⸻

Security

We take appropriate security measures to protect your personal data, but no method of transmission over the internet is 100% secure. We do our best to use commercially acceptable means to safeguard your information.

⸻

Children’s Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal data from minors. If we become aware of such data being collected, we will delete it immediately.

⸻

Third-Party Services

Our Service may link to third-party websites or services. We are not responsible for their content or privacy practices. We recommend reviewing their privacy policies.

Example:

We may use FreshDesk for customer support. Their policy can be reviewed here:

https://www.freshworks.com/privacy/

⸻

Changes to This Policy

We may update this Privacy Policy occasionally. Any updates will be posted on this page with a revised “Last updated” date. If the changes are significant, we’ll notify you via email or a notice on the Service.

⸻

Contact Us

If you have any questions about this Privacy Policy, you can reach us at:

Email: [email protected]